Law Enforcement Guidelines

Last Updated: January 2026

This page provides guidance for law enforcement agencies seeking information from Eclipse Veil. We are committed to protecting user privacy while complying with valid legal processes.

1. Important Notice: Zero-Knowledge Architecture

2. What Information May Be Available

Subject to valid legal process, Eclipse Veil may be able to provide limited information:

Account Information (if available)

• Username/handle
• Email address (if provided during registration)
• Account creation date
• Last login timestamp
• Subscription status

Limited Metadata (if retained)

• IP addresses used to access the service (subject to retention policies)
• Device information
• Timestamps of activity

What We Cannot Provide

• Message contents (encrypted, we have no keys)
• File contents (encrypted, we have no keys)
• Decryption keys
• Plaintext passwords

3. Legal Process Requirements

United States

• Subpoena: Required for basic subscriber information
• Court Order (18 U.S.C. 2703(d)): Required for metadata and logs
• Search Warrant: Required for content (though content is encrypted and inaccessible)

International Requests

International law enforcement requests must be submitted through:

• Mutual Legal Assistance Treaty (MLAT) process
• Letters rogatory
• Other formal international legal cooperation mechanisms

4. Submitting Requests

5. Emergency Requests

In emergency situations involving imminent threat to life or serious physical injury, Eclipse Veil may disclose available information without delay.

Emergency requests should:

• Be sent from an official law enforcement email domain
• Clearly identify the nature of the emergency
• Include a statement that formal legal process will follow
• Be sent to legal@eclipseveil.pro with "EMERGENCY" in the subject line

6. User Notification

Eclipse Veil's policy is to notify users of law enforcement requests unless:

• Prohibited by law or court order
• Notification would jeopardize an investigation
• There is an emergency involving danger to life

When legally permitted, we will notify users after a gag order expires.

7. Preservation Requests

Law enforcement may request preservation of account records for up to 90 days pending the issuance of formal legal process. Preservation requests must:

• Be submitted in writing on official letterhead
• Identify the specific accounts to preserve
• Include the investigation reference

8. Response Time

• Emergency requests: Responded to as quickly as possible
• Standard requests: Typically 10-14 business days
• Complex requests: May require additional time

9. Costs

Eclipse Veil reserves the right to seek reimbursement for costs associated with responding to legal process, as permitted by law.

10. Contact